Refund Policy

Last updated: January 2024

Our Commitment to Quality

At UniversSEO, we are committed to delivering high-quality link building services. We stand behind our work with a comprehensive refund policy that ensures your satisfaction and protects your investment.

100% Money-Back Guarantee

We offer a 100% money-back guarantee if we are unable to deliver the services as promised. This applies in the following situations:

  • We fail to deliver the agreed number of links within the specified timeframe
  • The delivered links do not meet the quality standards promised (minimum DA requirements)
  • We are unable to start your campaign within 7 days of payment

6-Month Link Guarantee

All our packages include a 6-Month Guarantee on link placement. If any links are removed during this period:

  • We will replace the removed links at no additional cost
  • If we cannot replace the links within 30 days, we will refund the pro-rated amount
  • You must notify us within 30 days of discovering the link removal

Refund Request Process

To request a refund:

  1. Contact us via email at universseoagency@gmail.com with your order details
  2. Explain the reason for your refund request
  3. Provide any relevant documentation or evidence
  4. Allow up to 5 business days for us to review your request
  5. If approved, refunds will be processed within 7-10 business days

Partial Refunds

Partial refunds may be issued in the following circumstances:

  • If we deliver fewer links than ordered, you'll receive a refund for the undelivered portion
  • If some links don't meet quality standards, we'll refund those specific links
  • If you cancel your order after work has begun, we'll refund for work not yet completed

Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Changes in search engine rankings (we don't guarantee specific rankings)
  • Changes in website traffic (results vary based on many factors)
  • If your website is penalized due to factors outside our control
  • If you fail to provide necessary information to complete your campaign
  • If link removals occur after the 6-Month Guarantee period
  • For add-on services that have been fully delivered (e.g., content writing, reports)

Pre-Approval Orders

If you requested pre-approval of link placements:

  • You may cancel without penalty before approving the placements
  • Once you approve the placements, the work is considered accepted
  • Refunds after approval are subject to our standard policy

Payment Method

Refunds will be issued using the same payment method used for the original purchase:

  • PayPal refunds: Credited to your PayPal account
  • Credit card refunds: Credited to your card (may take 5-10 business days to appear)
  • Cryptocurrency refunds: Sent to the wallet address you specify
  • Wise refunds: Credited to your Wise account

Dispute Resolution

We aim to resolve all refund requests amicably. If you're not satisfied with our resolution:

  • We encourage direct communication to find a mutually acceptable solution
  • We will provide documentation of work completed upon request
  • We respect your right to dispute charges with your payment provider if necessary

Quality Assurance

To minimize the need for refunds, we:

  • Carefully vet all websites before placing links
  • Provide detailed reports showing all link placements
  • Offer pre-approval options for cautious buyers
  • Maintain open communication throughout the campaign
  • Monitor links regularly during the guarantee period

Contact Us

For refund requests or questions about this policy, please contact us:

  • Email: universseoagency@gmail.com
  • WhatsApp: +18325652205
  • Telegram: @UnversSEO

Response time: Within 24 hours on business days

Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Orders placed before policy changes will be honored under the previous policy terms.